Version: 1.0
Published: 2 August 2026
Last Updated: 2 August 2026
This policy applies to the DM365 website, DM365 platform and services provided by Red Knight Solutions unless otherwise stated.
Your Privacy Matters
At DM365, we believe that trust is built through transparency. Whether you’re visiting our website, booking a demonstration, subscribing to our newsletter or becoming a customer, we are committed to protecting your personal information and using it responsibly.
This Privacy Policy explains what information we collect, why we collect it and how we protect it. It also explains your rights and how you can contact us if you have any questions about your personal information.
DM365 is a business growth platform provided by Red Knight Solutions and operates in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
DM365 is a business growth platform developed and operated by Red Knight Solutions.
Data Controller
Red Knight Solutions
Registered Address: Wellesley house, 204 London Rd, Waterlooville PO7 7AN
Email: hello@dm365.online
Website: https://dm365.online
If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the details above.
2. The Information We Collect
Depending on how you interact with us, we may collect the following information.
Information you provide
- Name
- Company name
- Email address
- Telephone number
- Job title
- Enquiry details
- Information submitted through forms or surveys
Information collected automatically
When you visit our website we may collect information including:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
- Referring website
- Cookies and similar technologies
Information created during your relationship with us
If you become a customer we may also hold information relating to:
- Account details
- Support requests
- Appointment bookings
- Communication history
- Platform usage
- Billing information
- Customer preferences
3. How We Use Your Information
We only use your information where there is a legitimate reason to do so.
This may include:
- Responding to enquiries
- Arranging demonstrations
- Providing DM365 services
- Delivering customer support
- Sending service updates
- Improving our website and services
- Sending marketing communications where you have given your consent
- Meeting our legal and regulatory obligations
- Preventing fraud and protecting our services
We will never sell your personal information to third parties.
4. Our Legal Basis for Processing
Depending on the circumstances, we process personal information under one or more of the following legal bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests in operating and improving our business
Where we rely on consent, you may withdraw that consent at any time.
5. Marketing Communications
If you choose to subscribe to our newsletter or marketing communications, we may occasionally send you information about:
- DM365 updates
- New features
- Events
- Guides and resources
- Special offers
- Business growth advice
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
6. Cookies
Our website uses cookies and similar technologies to improve your browsing experience, understand how our website is used and help us improve our services.
Further information can be found in our Cookie Policy.
7. AI and Automation
DM365 includes automation and artificial intelligence features designed to improve productivity and customer experience.
These technologies may assist with activities such as:
- Drafting communications
- Summarising conversations
- Routing enquiries
- Providing intelligent suggestions
- Automating routine business processes
Where AI is used, appropriate human oversight remains in place and customers remain responsible for reviewing AI-generated content before it is relied upon or distributed.
More information is available in our AI & Automation Policy.
8. Third-Party Services
DM365 works with carefully selected technology partners to deliver parts of our service.
These may include providers responsible for:
- CRM infrastructure
- Email delivery
- SMS messaging
- WhatsApp messaging
- Payment processing
- Website analytics
- Appointment scheduling
Where your use of DM365 involves these services, their own privacy policies and terms may also apply.
Further information is available in our Third-Party Services & Policies page.
9. International Data Transfers
Some of the technology partners used by DM365 may process or store information outside the United Kingdom.
Where this happens, we ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection legislation.
10. Data Security
We take the security of your information seriously.
Measures include:
- Secure hosting
- Encrypted connections (HTTPS)
- Role-based access controls
- Strong authentication
- Regular software updates
- Monitoring and security best practices
While no online service can guarantee absolute security, we continually work to protect the information entrusted to us.
11. How Long We Keep Your Information
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Protect our legitimate business interests
When information is no longer required, it is securely deleted or anonymised.
12. Your Rights
Under UK data protection legislation, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to certain processing activities
- Request a copy of your data
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is used, please contact:
Red Knight Solutions
Email: hello@dm365.online
Website: https://dm365.online
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services.
The latest version will always be available on the DM365 website and the “Last Updated” date at the top of this page will indicate when it was last revised.
15. Related Policies
- Website Terms of Use
- DM365 Platform Terms & Conditions
- Acceptable Use Policy
- AI & Automation Policy
- Customer Success & Support
- Third-Party Services & Policies